How VoIP Services helped me sell more fitness supplements?

Like some of you, I also started my business from scratch. The initial period was challenging for me because the method of my business communication was wrong. That’s why I was finding it difficult to generate sales and revenue. After many experiments, I have adopted VoIP services.

And believe me, VoIP services and their features turned my business into a success.

So today, I am here to share with you that;

How have VoIP services helped me sell more fitness supplements?

Let’s see 

VoIP services help me to collect quality leads.

In my experience, lead management is the most crucial step in any sales funnel. It is because proper lead management helps you to collect quality leads and convert them into sales. But in my starting year, lead management was like a headache for me. 

The leads were discreetly spread on different platforms. So it was becoming complicated for me to select quality ones from them.

Are you wondering how I got out of this problem?

VoIP services helped me to get rid of it. VoIP omnichannel enabled me to integrate all my communication channels and separate the prospect leads from them. This feature unified my discrete platforms into a single one. Due to this, I was able to select more quality leads and make more sales.

Auto-dialer made calling easy for us!

After getting quality leads, the next step was to connect with them. But the number of leads was very high, and my number of employees was less.

Imagine if you were an employee and you had to manually dial 100 numbers a day. Even hectic in thinking, isn’t it?

Thankfully I had the auto dialer option of VoIP Services, so the task became easy for my employees. With the help of an auto dialer, agents were able to connect hundreds of leads at once automatically. But my agent had to attend only those calls which were connected. That was a great move. In this way, we not only covered a maximum amount of leads but also carved some exciting deals out of them.

Call Routing and IVR boost my sales.

I told you earlier that we used to call hundreds of customers in a day. But every time, many calls could not be connected. Obviously, not everyone is available all the time. Some customers used to call us back. But due to fewer employees, the customers had to wait and get bored. Because of this, we lost many valuable customers.

At that time, I thought that a solution had to be found for this. I needed something that would not put my customers on hold. And even if he is on hold, he should not get bored.

So I picked my phone up and asked my VoIP service provider; 

Hey, do you have any way to get out of this problem?

And guess what they said? Of course, we have.

They gave me two solutions in the form of call routing and IVR.

Let us first talk about call routing.

Trust me; call routing is a fantastic feature. This one feature saved us from losing many customers. With the help of call routing, we were able to route multiple calls from the same number.

Let’s understand with an example.

Suppose a customer has called me to know about protein supplements. But at the same time, another customer calls on the same number. In this situation, call routing transfers the second call to a different agent, that too, from the same number.  Isn’t it amazing?

Now let’s talk about the IVR. It is like magic.

It was becoming difficult for us to attend all the calls on a busy day. That’s why some customers had to be put on hold. But who wants to listen to the boring waiting message on hold?IVR  gave us a way to customize the notifications to make the process more enjoyable. 

Instead of waiting for messages, we used to run small informative ads related to fitness. Due to these informative ads, our customer retention rate increased, and boost my sales.

This is how Voip Services gave a boost to my sales. According to me, you should also  adopt Voip services for your business.